CASTLE POINT ANTIQUE AUCTION

CASTLE POINT ANTIQUE AUCTION

Situation:

Castle Point Antique Auction operates a successful Web site that offers an auction forum for buyers and sellers of fine antiques. Monica Creighton, the owner, asked you to help her design some new documents and reports.

Question 1:

Suggest the general layout for a Web-based source document that prospective bidders would submit. The information should include user ID, password, name, address, telephone, e-mail address, item number, bid offered, and method of payment (money order, check, American Express, MasterCard, or Visa). 

ANSWER:

Question 2:

Suggest the general layout for a Web-based source document that prospective sellers could use to describe their antiques. The information should include the user ID, password, item, dimensions, origin, condition, and asking price. 

ANSWER:

The layout for this Web-based source document that describes the antiques or products is that it should be well organized. Elders usually fond of antique so in order prevent them from giving unpleasantness, the layout must be well-arranged or well- organize.

Question 3:

Write a brief memo to Monica explaining the difference between detail reports, exception reports, and summary reports. Suggest at least one example of each type of report that she might want to consider. 

ANSWER:

Question 4:

Suggest several types of data validation checks that could be used when input data is entered.

ANSWER:

SKY-HIGH INTERNET SERVICE

SKY-HIGH INTERNET SERVICES 

Situation:

Sky-High Internet Services is a leading Internet service provider in a metropolitan area. The new customer billing system has caused an increase in complaints. Tammy Jones, the office manager, asked you to investigate the situation. After interviewing data entry operators and observing the online data input process, you are fairly certain that most errors occur when data is entered. 

Question 1:

Write a brief memo to Tammy explaining the importance of data validation during the input process.

ANSWER:

Question 2:

Suggest at least three specific data validation checks that might help reduce input errors.

ANSWER:

Question 3:

Would a batch input system offer any advantages? Write a brief memo to Tammy stating your views

ANSWER:

Hi Tammy, batch input system is useful and an advantage specially when dealing with a predefined schedule, such as determining the financial status or accounting. Online data entry is an advantage also in handling transactions that needs immediate response, so there should be an analysis of which system will be using in a particular component.

Question 4:

Suppose that Sky-High is predicting 25% annual growth, on a current base of 90,000 customers. If the growth pattern holds, how many customers will Sky-High have in three years? If it takes about 12 minutes to enter a new customer into the system, how many additional data entry operators will be needed to handle the growth next year? Assume that an operator works about 2,000 hours per year. Also assume a 30% annual attrition rate for existing customers.

ANSWER:

The customers most likely to be increased in the next three years. Since there is a time issue during customer data entry, there should be an additional entry operators to handle the growth each year.

NORTH SHORE BOAT SALES AND TERRIER NEWS

North Shore Boat Sales

Situation:

North Shore Boat Sales sells new and used boats and operates a Web-based boat brokerage business in Toronto. The company has grown, and North Shore needs a new information system to manage the inventory, the brokerage operation, and information about prospective buyers and sellers. Dan Robeson, the owner, asked you to design samples of computer screens and reports that the new system might produce.

Question 1:

Design a switchboard that includes the main information management functions that North Shore might require. Create a storyboard with a design layout that allows customers to perform the following functions: Obtain information about new boats, obtain information about used boats, send an e-mail to North Shore, learn more about the company or review links to other marine-related sites.

ANSWER:

SWITCHBOARD

STORYBOARD

Question 2:

Prospective buyers might want to search for boats by type, size, price range, or manufacturer. Develop a screen design that would permit those choices.

ANSWER:

Question 3:

Suggest reports that might be useful to North Shore’s management.

ANSWER:

• Provide a new web page for the annual reports of the North Shore Boat Sales, it may help the customers to understand what the company is heading on.
• Another web page for the customer's ideal boat and also he can customize the color of what the boat he wants

Question 4: 

Suggest the general layout for a Web-based source document that prospective sellers could use to describe their boats. The information should include boat type (sail or power), manufacturer, year, length, type of engine, hull color, and asking price.

ANSWER:

Terrier News

Situation:

North Shore Boat Sales sells new and used boats and operates a Web-based boat brokerage business in Toronto. The company has grown, and North Shore needs a new information system to manage the inventory, the brokerage operation, and information about prospective buyers and sellers. Dan Robeson, the owner, asked you to design samples of computer screens and reports that the new system might produce.

Question 1:

Design a switchboard that includes the main information management functions that North Shore might require. Create a storyboard with a design layout that allows customers to perform the following functions: Obtain information about new boats, obtain information about used boats, send an e-mail to North Shore, learn more about the company, or review links to other marine-related sites.

ANSWER:

Question 2:

Explain user-centered design principles in a brief memo to Annie.

ANSWER:

Question 3:

Suggest at least four user interface design guidelines that could be used for the new system.

ANSWER:

The New System must have at least the following of this Guidelines :

• Visibility of system status
• User control and freedom
• Consistency and standards
• Error prevention
• Flexibility and efficiency of use
• Help users recognize, diagnose and recover from errors

Question 4:

Suggest several types of controls that might be used on the switchboard you plan to design. Explain why you chose each control, and create a storyboard that shows the switchboard layout.

ANSWER: